Privacy Policy

2. Information we receive

When you contact us, we receive your name, email address, optional company or organization, selected inquiry topic and the message you provide. Our records also include the source page, submission time, inquiry reference and delivery records needed to handle your request reliably. We retain related correspondence when you continue the conversation.

Our website and inquiry infrastructure process connection information, such as an IP address and request headers, to deliver and protect the service. The inquiry service uses one-way security hashes derived from your email address and, where available, network address to limit abusive submissions.

A brief business introduction is enough for an initial inquiry. Please share only information you are authorized to provide, and keep identification documents, financial-account details, health information and confidential transaction materials out of the contact form. Appropriate arrangements can be discussed before exchanging sensitive materials.

3. How we use information

We use inquiry information to understand your objectives, assess whether our services are relevant, respond to you and manage follow-up. We use operational records to deliver inquiries, prevent duplicate processing, protect the website, investigate misuse and meet applicable legal obligations.

Where a legal basis is required, processing may be necessary to take steps you request before an engagement, serve our legitimate interests in responding to business inquiries and operating a secure website, or comply with a legal obligation. We rely on consent where the applicable law or the particular activity requires it. An inquiry asks us to respond; it does not subscribe you to a marketing mailing list.

4. Who can receive information

Relevant team members and service providers process information to receive, review and respond to inquiries. We use Supabase for inquiry storage and processing, Resend to deliver an internal email notification containing your inquiry details, and Cloudflare Turnstile for the security checks described below. Website hosting, email and security providers may also process information to operate these services.

We may disclose relevant information to professional advisers or competent authorities when reasonably necessary to meet a legal obligation, protect legal rights or investigate fraud or security incidents. Capital Guide does not sell personal information or provide it to third parties for their advertising.

5. Cookies and website technology

Our contact form uses Cloudflare Turnstile to help prevent automated abuse. Its script loads when you open the contact dialog. Cloudflare processes browser and connection signals, including IP address, browser information and page origin, for bot detection and to improve that protection. Our inquiry service validates the resulting security token with Cloudflare; that validation request does not include your name, email, organization, inquiry topic or message. Cloudflare explains its processing in the Turnstile Privacy Addendum.

Capital Guide does not use advertising trackers or marketing analytics on this public website. Unsubmitted form drafts stay in your browser and are cleared when you close the browser tab or refresh the page. We receive the form details when you submit.

6. Retention and security

We retain inquiry and correspondence records for as long as reasonably needed to respond, manage an ongoing relationship, resolve issues and meet applicable legal obligations. The appropriate period depends on the nature of the inquiry and any subsequent engagement. You can ask us to delete information as described below; limited records may need to be retained for legal or security reasons.

Our safeguards include encrypted connections, restricted access to inquiry records and controls that limit abusive submissions. Access is limited to the people and providers who need it for the purposes described in this policy. Electronic storage and transmission carry risks, and no system can promise complete security.

7. International processing

Capital Guide serves an international audience from its U.S. base. Our inquiry database is hosted in the United States, and our personnel and service providers may process information in other countries. Privacy laws can differ between countries. Where applicable law requires safeguards for a transfer, we use the safeguards required for that transfer. You can contact us for information about the processing relevant to your inquiry.

8. Your choices and privacy requests

You choose whether to contact us and what business information to share. Depending on the law that applies to you, you may have rights to access, correct or delete personal information, obtain a copy, restrict or object to processing, or withdraw consent where we rely on it. Withdrawal does not affect processing already carried out lawfully. You may also have a right to complain to your local data-protection authority.

To ask a privacy question or exercise a right, contact our team, select “Another inquiry” and begin your message with “Privacy request.” Include enough information to identify the relevant inquiry. We may need to verify your identity before acting, and we will respond as required by applicable law. Please provide sensitive verification information only after we arrange an appropriate way to exchange it.

9. Other websites and younger visitors

External links take you to websites with their own privacy practices. This policy applies to Capital Guide’s website and inquiry handling. Our services are intended for adults making business or investment inquiries, and we do not knowingly collect personal information from children. Please contact us if you believe a child has provided information so we can take appropriate steps.

10. Policy updates

This page displays the current policy and its effective date. We will update it when our website practices change and provide any additional notice required by applicable law.